Contact Form Notifications

Contact form submissions traditionally go to an email inbox where they get buried. Route them through Alphorn instead and get instant alerts in Slack, Telegram, or wherever your team actually works.

Why not just email?

Emails get lost in spam folders or cluttered inboxes
No priority routing — a partnership inquiry looks the same as a spam message
Multiple team members need access, requiring shared inboxes or forwarding rules
No real-time alerting — you check email when you check email

With Alphorn, a contact form submission hits Slack immediately, pages someone for urgent requests, and still archives everything via email.

Implementation

Backend handler (Node.js)

app.post("/contact", async (req, res) => {
  const { name, email, subject, message, type } = req.body;

  // Determine priority based on inquiry type
  const priority = type === "enterprise" ? 4 : type === "support" ? 3 : 2;

  await fetch("https://app.alphorn.dev/api/webhooks/wh_abc123", {
    method: "POST",
    headers: { "Content-Type": "application/json" },
    body: JSON.stringify({
      title: `Contact: ${subject}`,
      message: `From: ${name} (${email})\n\n${message}`,
      priority,
      tags: ["contact", type || "general"],
    }),
  });

  res.json({ ok: true });
});

Backend handler (Python / Flask)

@app.route("/contact", methods=["POST"])
def contact():
    data = request.json
    priority = 4 if data.get("type") == "enterprise" else 2

    requests.post(
        "https://app.alphorn.dev/api/webhooks/wh_abc123",
        json={
            "title": f"Contact: {data['subject']}",
            "message": f"From: {data['name']} ({data['email']})\n\n{data['message']}",
            "priority": priority,
            "tags": ["contact", data.get("type", "general")],
        },
    )

    return {"ok": True}

Routing examples

Channel	Filter	Purpose
Slack (#leads)	`tags CONTAINS "enterprise"`	Enterprise inquiries go to sales
Slack (#support)	`tags CONTAINS "support"`	Support requests go to the support team
Telegram	`priority >= 3`	Personal alert for high-priority contacts
Email	No filter	Archive every submission