E-commerce Order Notifications

E-commerce notifications have different audiences — operations needs to know about new orders, finance cares about refunds, and warehouse cares about inventory. Alphorn routes each event to the right channel.

New order notification

async function onNewOrder(order) {
  await fetch("https://app.alphorn.dev/api/webhooks/wh_abc123", {
    method: "POST",
    headers: { "Content-Type": "application/json" },
    body: JSON.stringify({
      title: `New order #${order.id}`,
      message: `${order.customerName} — ${order.items.length} items — ${order.currency} ${order.total.toFixed(2)}`,
      priority: order.total > 500 ? 4 : 2,
      tags: ["order", "new", order.total > 500 ? "high-value" : "standard"],
    }),
  });
}

Refund requests

async function onRefundRequested(order, reason) {
  await fetch("https://app.alphorn.dev/api/webhooks/wh_abc123", {
    method: "POST",
    headers: { "Content-Type": "application/json" },
    body: JSON.stringify({
      title: `Refund requested: Order #${order.id}`,
      message: `Amount: ${order.currency} ${order.total.toFixed(2)}\nReason: ${reason}\nCustomer: ${order.customerEmail}`,
      priority: 3,
      tags: ["order", "refund"],
    }),
  });
}

Low inventory alerts

def check_inventory(products, threshold=5):
    for product in products:
        if product.stock <= threshold:
            requests.post(
                "https://app.alphorn.dev/api/webhooks/wh_abc123",
                json={
                    "title": f"Low stock: {product.name}",
                    "message": f"Only {product.stock} units remaining (SKU: {product.sku})",
                    "priority": 4 if product.stock == 0 else 3,
                    "tags": ["inventory", "low-stock",
                             "out-of-stock" if product.stock == 0 else "warning"],
                },
            )

Failed payment alerts

async function onPaymentFailed(order, error) {
  await fetch("https://app.alphorn.dev/api/webhooks/wh_abc123", {
    method: "POST",
    headers: { "Content-Type": "application/json" },
    body: JSON.stringify({
      title: `Payment failed: Order #${order.id}`,
      message: `${error.message}\nCustomer: ${order.customerEmail}\nAmount: ${order.currency} ${order.total.toFixed(2)}`,
      priority: 3,
      tags: ["order", "payment-failed"],
    }),
  });
}

Routing examples

Channel	Filter	Purpose
Slack (#orders)	`tags CONTAINS "new"`	New order feed
Slack (#finance)	`tags CONTAINS "refund"`	Refund requests for finance team
Slack (#warehouse)	`tags CONTAINS "inventory"`	Stock alerts for warehouse
Telegram	`tags CONTAINS "high-value"`	Founder gets notified on big orders
Email	`tags CONTAINS "order"`	Full order archive
PagerDuty	`tags CONTAINS "out-of-stock"`	Escalate sold-out products